FAQ
I am buying a gift ahead of time so the recipient might not have enough time to return it. What do I do?
You can safely purchase your gifts. We do understand that in November/December a lot of gifts are going to be opened during Christmas so we extend the return date for December purchases till Jan 31st.
Also, if you purchase gifts, we will be glad to extend the return time to 60 days., just put a note at checkout that it's a gift. We trust you understand that as a small company we need our products back as soon as feasibly possible to make these available to others and stay in business.
What kind of dyes do you use?
First, please keep in mind that we are a retailer; we do not manufacture our clothing and we use many different manufacturers. Having said that, we are very discriminating in who we work with, giving preference to merchants who have proven organic and sustainable practices. Many of our suppliers are members of Green America, U.S. oldest green merchants network.
All our garments are dyed with the safest, lowest level non-azo dyes, approved under Global Organic Standards. Many of our clients are very sensitive, including our own family - that's why we started that business.
Can I order now and have it shipped later?
Yes! No problem with delayed shipping, just pls put a note at the checkout - right under your items at "Instructions (optional)" to what the desired timeframe is to receive it. Keep in mind that the International packages, even to Canada, take much longer, a week to two weeks.
Do you have a brick-and-mortar location?
We do not. Our brick-n-mortar location was closed on 1.1.2026 and will not re-open. All orders can be made using our website.
Can I pay by check via mail?
No. We are sorry but that form of payment is too time-consuming for us to be able to accept it. The only online payments via our secure shopping cart are accepted.
We reserve the right to refuse fulfillment of orders that have the characteristics of being a high-risk or fraudulent transaction.
Returns and returns during the Holiday Season?
Our general returns policy is stated at https://naturalclothingcompany.com › pages › returns-policy
For Holiday and Gift purchases - read the answer below.
Also, please do not send us items from other Merchants that have the word "Natural" in their title. Only merchandise sold by us will be processed by us.
